Practice Information

APPOINTMENTS

If you would like to make an appointment, please use the Jane App link that will take you directly to our booking site. For days/times that are not listed online, please do not hesitate to contact our office by phone or email to see if we can accommodate you. Our business hours to return calls are 9 to 5 M-F and on an emergency basis on Sat. We do not answer messages on Sun or on federal holidays. Appointments are always available, and new patients seeking help are most welcome.

To optimize travel routes, we only offer house or barn calls during times we are already in your area. This prevents large gaps in our schedule and allows us to be more efficient and serve more animals in need. If you need a certain time for an appointment, we will do our very best to honor your request.

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Sometimes, we may need to shuffle your appointment to fit in acute patients. Your flexibility is much appreciated as the same accommodation would be made for your pet, should you ever be in need.

WHAT TO EXPECT

If visiting an office, please arrive 5-10min before your appointment time. Please potty your pet prior to arrival. If we are coming to you, we will send a message when we are on our way.

Although we do book appointments at set times, please allow us 15-20 min grace for elements that are beyond our control. We will do our best to contact you directly should we be running behind.

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A new patient consultation for small animals is ~30min and ~45min to 1hr for horses. Follow up appointments are ~15 to 20min. 

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We do not always have the luxury of an assistant, and as such, we may require assistance to handle your pet. We ask you please have a handler ready (for house or barn calls) if you do not feel comfortable aiding in your animal's restraint.

At our discretion, we may use restraint techniques (ex: muzzle, chain, etc) to facilitate treatment. If you are uncomfortable with this, please talk with us prior to your appointment.

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Please NO BASKET MUZZLES or PRONG COLLARS on your dogs. Please NO SEDATION for your animals. Please bring your pet's favorite treat or incentive should you have a nervous animal / pet with food allergies.

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For barn calls: we request enough flat level + dry ground (ideally that is shaded) to facilitate an appointment. Please have your animal caught, cleared of mud, lightly groomed, and feet picked 10min prior to our arrival. Please no show sheen, fly spray, or hoof oil. 

FINANCIAL

Payment is expected at time of service. We accept cards (via square), cash, check, or venmo. Should you not be able to be present for service, we request you please allow payment information to be saved on file BEFORE the time of your visit.

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Should your payment bounce at time of payment, we will send an invoice with the expectation to receive payment within 3 days of the provided service. Should this invoice not get paid, we reserve the right to dismiss you as a client.

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We do require a card on file when booking, but we do not charge the card when requesting an appointment; we only run your card for a 3 day deposit or when a service has been completed.

 Unfortunately, at this time we do not accept insurance of any kind. That is because we believe in being in control of your care/treatment instead of the insurance companies. 

CANCELLATION

Please anticipate to receive reminders about your upcoming appointment (text / email). You may unsubscribe from these reminders at any time. It is recommended you also keep a personal record of your upcoming appointment.

If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hours notice (in office appointment) or 72 hours notice (house call). We ask for this advance notice so that we can offer this appointment to another patient. A $25 fee may be charged if a patient does not show up for an appointment without sufficient notice. We would like to take this opportunity to thank you for choosing our practice for your chiropractic care.

PERSONAL SECURITY

Should you book a farm or house call, Inner Compass may, at its sole discretion, take affirmative steps to ensure the personal safety of its members, owners, employees, managers, officers, independent contractors, patients, or other affiliates while on the premises.